Last updated: 16 July 2025
1.Order Processing
- Ship-from location: Lynnfield, MA, USA
- Handling time: 1–3 business days (orders placed after 12 PM ET process next day)
- Fulfilment schedule: 7 days a week, excluding U.S. federal holidays when carriers are closed
2. Shipping Methods & Rates (U.s. Only)
- Flat-Rate Shipping — $3.99. Delivered via USPS Priority Mail or UPS Ground. Estimated 2–5 business days after dispatch.
- Free Shipping — $0. Applies to any active subscription or single orders over $65. Same 2–5 business-day estimate.
Delivery estimates begin once the carrier scans the parcel and are not guaranteed.
3. Tracking & Notifications
A tracking link is emailed as soon as your label is created. Allow up to 24 hours for the first scan to appear.
4. Address Changes & Special Addresses
We ship to residential and business addresses, PO Boxes, APO/FPO, and U.S. territories. To correct an address, email support@compoundcoffee.us within 2 hours of ordering. Changes are not guaranteed once a label is created.
5. Back-orders & Split Shipments
If any item is back-ordered, in-stock items ship immediately; remaining items ship as soon as available. Estimated arrival for back-ordered items is shown on the product page and in your confirmation.
6. Lost Or Damaged Packages
Report damage within 7 days of delivery or missing packages within 14 days of the last tracking scan. Choose a replacement or full refund. Evidence (photos) is appreciated but not required. Contact support@compoundcoffee.us with your order number and issue.
7. Carrier Delays & Force Majeure
Severe weather, peak-season volume, or carrier disruptions may extend delivery times once the package is in carrier custody.
8. Contact
Email support@compoundcoffee.us with questions. We respond within 24–48 hours (Mon–Fri).
